Find the moments that make users leave

UX Friction Audit

A focused review of behavioural data, user journeys and interface signals to locate avoidable drop-offs in your app.

Discuss this engagement
Analytics charts displayed on a laptop

Best suited to

Product teams with live web or mobile apps that know where users exit, but not why.

You receive an evidence-backed view of the highest-impact usability barriers, with practical fixes ranked by user impact and implementation effort.

What is included

A compact engagement with tangible outputs.

  1. 01

    Analytics instrumentation review

  2. 02

    Funnel and path analysis

  3. 03

    Rage-click, dead-click and error review

  4. 04

    Prioritised friction register

  5. 05

    90-minute findings workshop

What happens next

01

Fit call

A 30-minute conversation about the journey, data available and decision at hand.

02

Written scope

You receive clear objectives, outputs, access needs, timing and fees.

03

Working start

We align stakeholders, validate access and begin with the evidence quality check.

Bring us the difficult part

Start with a journey your team cannot explain.

Ask about UX Friction Audit