Keep experience quality visible

Continuous Friction Monitoring

A recurring analytics review that catches emerging experience problems after launches, campaigns and product changes.

Discuss this engagement
Product team discussing data in an office

Best suited to

Growing product teams that release frequently and need an independent, regular view of experience health.

Your team gets a dependable feedback loop between releases and real user behaviour, without waiting for conversion loss to become obvious.

What is included

A compact engagement with tangible outputs.

  1. 01

    Monthly journey health review

  2. 02

    Anomaly and segment investigation

  3. 03

    Session evidence sampling

  4. 04

    Monthly action brief

  5. 05

    Product team review call

What happens next

01

Fit call

A 30-minute conversation about the journey, data available and decision at hand.

02

Written scope

You receive clear objectives, outputs, access needs, timing and fees.

03

Working start

We align stakeholders, validate access and begin with the evidence quality check.

Bring us the difficult part

Start with a journey your team cannot explain.

Ask about Continuous Friction Monitoring